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  • What are some precautions I can take in regards to Coronavirus?
    Follow proper sanitizing practices, such as washing hands with scrubbing action with soap, reduce exposure through social distancing, and follow any additional guidelines from your local and federal government agencies. More information:
  • Does Superior Disaster Cleanup offer services that can kill coronavirus?
    Yes, Superior Disaster Cleanup offers a disinfecting service with products that have been documented and proven under the EPA guidelines to kill COVID-19 (coronavirus). Give us a call at (801)577-3288 to discuss our options for disinfecting your home or work place.
  • Is Superior Disaster Cleanup licensed and insured?
    Superior Disaster Cleanup is licensed through the State of Utah. They are also insured for your protection.
  • Does Superior Disaster Cleanup have experience and training in this industry?
    Yes, Superior Disaster Cleanup has only experienced employees that have received industry-specific training. They are all well-equipped with the tools, knowledge, and experience to take care of property damage of all types.
  • Is my disaster covered by insurance?
    Whether the damage sustained to your property is covered highly depends on the specific insurance policy your insurance company created for you. Every insurance policy has specific sources of damage that are covered and others that are not covered (exclusionary sources of damage). Superior Disaster Cleanup can work directly with your insurance provider to offer the best possible chance to get your damage covered by your insurance policy.
  • Does Superior Disaster Cleanup accept all types of insurance companies?
    Yes, Superior Disaster Cleanup has a lot of experience in working with insurance companies and insurance policies of every kind. We can offer you outstanding service in working directly with your insurance company.
  • Can Superior Disaster Cleanup bill my insurance directly?
    Yes, Superior Disaster Cleanup is setup to bill your insurance directly. They can work closely with your insurance to get as much damage cleanup and repairs covered as possible.
  • What if my insurance doesn’t cover my damage?
    Superior Disaster Cleanup does all it can to assist in getting your loss covered by your homeowners insurance policy. However, because not all sources of damage are covered in homeowners insurance policies, it is possible your damage is not covered. We are sensitive to this situation and are pleased to offer “self-pay” and “out-of-pocket” discounts.
  • Why should I hire a professional?
    There are many key differences in the quality, effectiveness, and service-level between a professional water and mold damage expert, like Superior Disaster Cleanup, and the neighbor or family member who once replaced a bathroom faucet - the difference is like night and day! We believe the money you might save in using someone other than a professional company will simply not be worth the pain and headache of a failed project. A “failed project” might be that the untrained worker fails to adequately dry soaked walls or floors and creates a serious mold problem, which will cost you a lot more money in the long run. Another example of a “failed project” might be severe mold contamination spread around the house because the untrained worker failed to set up proper plastic containment walls prior to disturbing the moldy building material (such as drywall or carpet). This could cause people and pets in the house to get very ill from the exposure to mold spores - again, this risk is simply not worth potentially saving a few bucks. Superior Disaster Cleanup takes professionalism and expertise seriously and works hard to deliver outstanding service and results. One of our philosophies in business is “Do it right the first time!” Give us a call for a free quote at (801)577-3288. Your project might be more affordable than you think!
  • Can I use Superior Disaster Cleanup for a 2nd opinion?
    Yes, Superior Disaster Cleanup offers a free 2nd opinion on the estimate or quote that another company has given you. We offer candid, clear, honest, and professional opinions of either your industry research or instructions given to you by a different company. This can usually be done over the phone, but sometimes a walk-through of the damaged property is necessary. For these more complicated projects, we can send out one of our trained field managers to perform a walk-through of the property as our 2nd opinion, free of charge. Our goal is to impress you so much that you might consider using us for your next project, or refer us to your friends and family.
  • How bad is my mold problem?
    This is a difficult question to answer because every person’s immune system and sensitivities are unique. It is possible that one mold contamination level may not bother one person with a strong, healthy immunity while the same mold contamination level may send someone else to the emergency room who has a predisposed condition, such as age, asthma, or other chronic illness. It has been proven that mold spores at any level of contamination can be harmful to human health because of the toxic mycotoxins found in certain types of mold spores. Feel free to give us a call at (801)577-3288 to discuss your situation. We can offer you a free phone consultation and even have one of our experienced field managers come to your home for an on-site inspection.
  • Is it important that the mold issue in my house be taken care of quickly?
    Long term or repetitive exposure to mold spores can increase the negative effects to your health. Over time, serious illness can develop and even create long-lasting effects to a person’s health and drastically decrease their quality of life. It is of utmost importance that you have your mold issue addressed as soon as possible to prevent serious health issues from developing! Give us a call at (801)577-3288 for fast service.
  • Can I just use bleach to clean up my mold damage?
    The CDC does not recommend the use of bleach and many other household cleaners as the fumes can create a toxic indoor air environment. It is possible that the same cleaners meant to kill the mold can also have damaging effects to other living organisms, such as pets and humans. Also, any disturbance of the mold can release spores into the environment which can cause health issues to those within your home or business. We highly encourage you to leave your mold remediation project to the professionals at Superior Disaster Cleanup to ensure proper containment barriers and other prevention methods have been used to prevent the spread of potentially toxic substances from floating to unaffected areas of the building. It is very easy for mold spores to travel when disturbed by the remediation process, which can quickly contaminate a whole house! Superior Disaster Cleanup goes above and beyond the industry standard to ensure all mold contamination is 100% eradicated and done so safely to the occupants. If you are confident that you can do your own mold remediation successfully, PLEASE take the time to do your research, follow labels, and choose the very best mold remediation products so you do not put you and/or your family in additional danger. If you are concerned about the costs of hiring a professional mold remediation company, PLEASE give us a call at (801)577-3288 so we can get you a free, no-hassle quote.
  • What are the effects of toxic mold?
    “Mold can cause many health effects. For some people, mold can cause a stuffy nose, sore throat, coughing or wheezing, burning eyes, or skin rash. People with asthma or who are allergic to mold may have severe reactions. Immune-compromised people and people with chronic lung disease may get infections in their lungs from mold. There is always some mold around. Molds have been on the Earth for millions of years. Mold can get in your home through open doors, windows, vents, and heating and air conditioning systems. Mold in the air outside can be brought indoors on clothing, shoes, bags, and even pets. Mold will grow where there is moisture, such as around leaks in roofs, windows, or pipes, or where there has been a flood. Mold grows on paper, cardboard, ceiling tiles, and wood. Mold can also grow in dust, paints, wallpaper, insulation, drywall, carpet, fabric, and upholstery.” More info from CDC:
  • How and where does mold commonly grow?
    There is mold in all the air around us. Some areas have more concentrated levels of mold than others. Unfortunately, indoor air environments, as found in your home or at work, often present ideal conditions for mold to develop and grow. There are three main ingredients mold needs to colonize, or grow - moisture, warm temperatures, and food. Moisture - Mold can utilize even the smallest increase in moisture to grow and multiply to form colonies. The source of moisture can be water from outside your home, small leaks under a kitchen and bathroom sink, or even just an increase of humidity from running a long, hot shower. Moisture can come from many different sources. This is why we have moisture sensing equipment and tools that help us identify potential sources of water. Warm temperatures - Ideal temperatures for mold to grow is between 32 and 120 degrees Fahrenheit. This means that most indoor air environments are perfect temperatures for mold to grow. Food - Mold actually needs to ‘eat’ in order to multiply and develop into larger, harmful colonies. Mold spores consume organic materials, such as wood, cotton, leather, paper and cardboard products, and many fabrics and upholstery. Optimal growing conditions - There are areas where mold can grow very quickly depending on the environment. Mold colonies can quickly develop, in darker areas (lack of sunlight), places where the air is stagnant (indoors, crawlspaces, etc), places with high humidity (showers, bathrooms, saunas or steam rooms, any rooms after water damage, etc), and areas with high bacteria count (bathrooms, rooms after sewage damage occurs). If presented with the ideal growing conditions, mold growth can develop within 1-2 days after a water damage has occurred!
  • What are some ways I can reduce the risk of mold damage?
    Monitor plumbing areas. - Regularly check under sinks, toilets, tubs, and utility rooms (hot water heaters). Monitor water consumption - This may indicate leaky pipes. Water has to go somewhere so it may be leaking into an area that is not commonly used, such as a crawlspace. Regularly change out the air filter in your air conditioning system. - This ensures that your HVAC system is operating at optimum, as well as keeping your indoor air quality at the best possible by filtering out large dust, mold, and pollen particles. Just make sure that you are using a recommended filter type for your HVAC system. Not all filters are recommended and heavier filters may cause undue stress on your HVAC system, shortening the life of the components.
  • What should I do if I discover mold during a remodel project?
    We strongly recommend halting the remodel project until the mold contamination can be addressed. If possible, close off the affected area and do not allow entry until one of our experienced field managers can inspect the area. Give us a call at (801)577-3288 so we can discuss your project.
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